@extends('admin/layouts/admin')
@section('title', __('global.tickets'))
@section('scripts')
    <script src="{{ Vite::asset('resources/global/js/admin/filter.js') }}" type="module"></script>
    <script src="{{ Vite::asset('resources/global/js/admin/customcanvas.js') }}" type="module"></script>

@endsection
@section('content')
    <div class="container mx-auto">
        <div class="justify-between flex mb-4">
            <h3 class="text-xl font-semibold text-gray-800 dark:text-gray-200 my-auto">
                {{ __('helpdesk.admin.title') }}
            </h3>
            <div class="flex gap-2">
                @if (staff_has_permission('admin.show_helpdesk_analytics'))
                    <a class="btn btn-secondary my-auto" href="{{ route('admin.helpdesk.tickets.statistics') }}">
                        <i class="bi bi-bar-chart-fill me-1"></i> {{ __($translatePrefix . '.analytics') }}
                    </a>
                @endif
                <a class="btn btn-primary my-auto" href="{{ route($routePath . '.create') }}">
                    {{ __('helpdesk.admin.create_ticket') }}
                </a>
            </div>
        </div>
        @include('admin/shared/alerts')
        <div class="container mx-auto">
            @if (count($priority_tickets) > 0)
                <div class="mb-6">
                    <div class="card">
                        <div class="card-heading">
                            <div class="!border-b-0">
                                <h3 class="text-lg font-semibold text-red-600 dark:text-red-400 flex items-center gap-x-2">
                                    <i class="bi bi-exclamation-triangle-fill"></i>
                                    {{ __($translatePrefix . '.priority_tickets') }}
                                </h3>
                                <p class="text-sm text-gray-600 dark:text-gray-400">
                                    {{ __($translatePrefix . '.priority_tickets_description') }}
                                </p>
                            </div>
                        </div>
                        
                        <div class="border rounded-lg overflow-x-auto dark:border-gray-700" tabindex="0">
                            <table class="min-w-full divide-y divide-gray-200 dark:divide-gray-700">
                                <thead class="bg-gray-50 dark:bg-slate-800">
                                    <tr>
                                        <th scope="col" class="px-6 py-3 text-start text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">#</th>
                                        <th scope="col" class="px-6 py-3 text-start text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">{{ __('helpdesk.subject') }}</th>
                                        <th scope="col" class="px-6 py-3 text-start text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">{{ __('global.customer') }}</th>
                                        <th scope="col" class="px-6 py-3 text-start text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">{{ __('helpdesk.priority') }}</th>
                                        <th scope="col" class="px-6 py-3 text-start text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">{{ __('helpdesk.admin.tickets.sla.title') }}</th>
                                        <th scope="col" class="px-6 py-3 text-start text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">{{ __('global.actions') }}</th>
                                    </tr>
                                </thead>
                                <tbody class="divide-y divide-gray-200 dark:divide-gray-700">
                                    @foreach ($priority_tickets as $item)
                                        <tr class="bg-red-50/30 hover:bg-red-50/50 dark:bg-red-950/10 dark:hover:bg-red-950/20">
                                            <td class="h-px w-px whitespace-nowrap px-6 py-2 text-sm text-gray-600 dark:text-gray-400">
                                                {{ $item->id }}
                                            </td>
                                            <td class="h-px w-px whitespace-nowrap px-6 py-2 text-sm">
                                                <a href="{{ route($routePath . '.show', ['ticket' => $item]) }}" class="font-medium text-gray-800 dark:text-gray-200 hover:underline">
                                                    {{ $item->excerptSubject() }}
                                                </a>
                                            </td>
                                            <td class="h-px w-px whitespace-nowrap px-6 py-2 text-sm text-gray-600 dark:text-gray-400">
                                                @if ($item->customer)
                                                    <a href="{{ route('admin.customers.show', ['customer' => $item->customer]) }}" class="inline-flex items-center gap-2 hover:underline">
                                                        {{ $item->customer->excerptFullName() }}
                                                    </a>
                                                @else
                                                    {{ __('global.deleted') }}
                                                @endif
                                            </td>
                                            <td class="h-px w-px whitespace-nowrap px-6 py-2 text-sm text-gray-600 dark:text-gray-400">
                                                <x-badge-state state="{{ $item->priority }}"></x-badge-state>
                                            </td>
                                            <td class="h-px w-px whitespace-nowrap px-6 py-2 text-sm text-gray-600 dark:text-gray-400">
                                                @if ($item->sla_due_seconds !== null)
                                                    @if ($item->sla_breached)
                                                        <span class="inline-flex items-center gap-x-1.5 py-0.5 px-2 rounded-full text-xs font-medium bg-red-100 text-red-800 dark:bg-red-900/30 dark:text-red-500">
                                                            <i class="bi bi-exclamation-octagon-fill"></i>
                                                            {{ __('helpdesk.admin.tickets.sla.breached') }} ({{ __('helpdesk.admin.tickets.sla.breached_by', ['mins' => abs(round($item->sla_due_seconds / 60))]) }})
                                                        </span>
                                                    @else
                                                        <span class="inline-flex items-center gap-x-1.5 py-0.5 px-2 rounded-full text-xs font-medium bg-yellow-100 text-yellow-800 dark:bg-yellow-900/30 dark:text-yellow-500">
                                                            {{ __('helpdesk.admin.tickets.sla.due_in', ['mins' => round($item->sla_due_seconds / 60)]) }}
                                                        </span>
                                                    @endif
                                                @else
                                                    <span class="text-xs text-gray-400 dark:text-gray-400">--</span>
                                                @endif
                                            </td>
                                            <td class="h-px w-px whitespace-nowrap px-6 py-2">
                                                <a href="{{ route($routePath . '.show', ['ticket' => $item]) }}" class="py-1 px-2 inline-flex justify-center items-center gap-2 rounded-lg border font-medium bg-white text-gray-700 shadow-sm align-middle hover:bg-gray-50 text-sm dark:bg-slate-900 dark:hover:bg-slate-800 dark:border-gray-700 dark:text-gray-400 dark:hover:text-white">
                                                    <i class="bi bi-eye-fill"></i>
                                                    {{ __('global.show') }}
                                                </a>
                                            </td>
                                        </tr>
                                    @endforeach
                                </tbody>
                            </table>
                        </div>
                    </div>
                </div>
            @endif

            <div id="helpdesk-tickets">
                <div class="-m-1.5 overflow-x-auto">

                    <div class="p-1.5 min-w-full inline-block align-middle">
                        <div class="card">
                            <div class="card-heading">
                                <div class="!border-b-0">
                                    <h3 class="text-lg font-semibold text-gray-800 dark:text-gray-200">
                                        {{ __($translatePrefix . '.tickets_active') }}</h3>
                                    <p class="text-sm text-gray-600 dark:text-gray-400">
                                        {{ __($translatePrefix . '.tickets_active_description') }}
                                    </p>
                                </div>

                                @include('admin/shared/mass-actions/header', [
                                    'searchFields' => $searchFields,
                                    'search' => $search,
                                    'searchField' => $searchField,
                                    'filters' => $filters,
                                    'checkedFilters' => $checkedFilters,
                                ])


                            </div>
                        </div>

                        <div class="border rounded-lg overflow-x-auto dark:border-gray-700" tabindex="0">

                            <table class="min-w-full divide-y divide-gray-200 dark:divide-gray-700">
                                <thead class="bg-gray-50 dark:bg-slate-800">

                                    <tr>

                                        <th scope="col" class="px-6 py-3 text-start">
                                            <div class="flex items-center gap-x-2">
                                                <span
                                                    class="text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">
                                                    #
                                                </span>
                                            </div>
                                        </th>

                                        <th scope="col" class="px-6 py-3 text-start">
                                            <div class="flex items-center gap-x-2">
                                                <span
                                                    class="text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">
                                                    {{ __('helpdesk.subject') }}
                                                </span>
                                            </div>
                                        </th>

                                        <th scope="col" class="px-6 py-3 text-start">
                                            <div class="flex items-center gap-x-2">
                                                <span
                                                    class="text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">
                                                    {{ __('global.customer') }}
                                                </span>
                                            </div>
                                        </th>

                                        <th scope="col" class="px-6 py-3 text-start">
                                            <div class="flex items-center gap-x-2">
                                                <span
                                                    class="text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">
                                                    {{ __('helpdesk.priority') }}
                                                </span>
                                            </div>
                                        </th>

                                        <th scope="col" class="px-6 py-3 text-start">
                                            <div class="flex items-center gap-x-2">
                                                <span
                                                    class="text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">
                                                    {{ __($translatePrefix . '.last_reply') }}
                                                </span>
                                            </div>
                                        </th>
                                        <th scope="col" class="px-6 py-3 text-start">
                                            <div class="flex items-center gap-x-2">
                                                <span
                                                    class="text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">
                                                    {{ __($translatePrefix . '.last_update') }}
                                                </span>
                                            </div>
                                        </th>

                                        <th scope="col" class="px-6 py-3 text-start">
                                            <span
                                                class="text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">

                                                {{ __('global.actions') }}
                                            </span>
                                        </th>
                                    </tr>
                                </thead>
                                <tbody class="divide-y divide-gray-200 dark:divide-gray-700">

                                    @if (count($active_tickets) == 0)
                                        <tr class="bg-white hover:bg-gray-50 dark:bg-slate-900 dark:hover:bg-slate-800">
                                            <td colspan="7" class="px-6 py-4 whitespace-nowrap text-center">
                                                <div class="flex flex-auto flex-col justify-center items-center p-2 md:p-3">
                                                    <p class="text-sm text-gray-800 dark:text-gray-400">
                                                        {{ __('global.no_results') }}
                                                    </p>
                                                </div>
                                            </td>
                                    @endif
                                    @foreach ($active_tickets ?? [] as $item)
                                        <tr class="bg-white hover:bg-gray-50 dark:bg-slate-900 dark:hover:bg-slate-800">

                                            <td class="h-px w-px whitespace-nowrap">
                                                <span class="block px-6 py-2">
                                                    <span
                                                        class="text-sm text-gray-600 dark:text-gray-400">{{ $item->id }}</span>
                                                </span>
                                            </td>

                                            <td class="h-px w-px whitespace-nowrap">
                                                <span class="block px-6 py-2">
                                                    <span class="text-sm text-gray-600 dark:text-gray-400">

                                                        <a href="{{ route($routePath . '.show', ['ticket' => $item]) }}">
                                                            {{ $item->excerptSubject() }}
                                                        </a>
                                                    </span>
                                                </span>
                                            </td>

                                            <td class="h-px w-px whitespace-nowrap">
                                                <span class="block px-6 py-2">
                                                    <span class="text-sm text-gray-600 dark:text-gray-400">
                                                        @if ($item->customer)
                                                            <a class="inline-flex items-center gap-2" href="{{ route('admin.customers.show', ['customer' => $item->customer]) }}">
                                                                {{ $item->customer->excerptFullName() }}
                                                            </a>
                                                        @else
                                                            {{ __('global.deleted') }}
                                                        @endif
                                                    </span>
                                                </span>
                                            </td>
                                            <td class="h-px w-px whitespace-nowrap">
                                                <span class="block px-6 py-2">
                                                    <span class="text-sm text-gray-600 dark:text-gray-400"> <x-badge-state
                                                            state="{{ $item->priority }}"></x-badge-state></span>
                                                </span>
                                            </td>

                                            <td class="h-px w-px whitespace-nowrap">
                                                <span class="block px-6 py-2">
                                                    <span class="text-sm text-gray-600 dark:text-gray-400">
                                                        @php($lastMessage = $item->messages->last())
                                                        @if ($lastMessage && $lastMessage->customer_id != null)
                                                            @if ($lastMessage->customer)
                                                                <a
                                                                    href="{{ route('admin.customers.show', ['customer' => $lastMessage->customer]) }}">
                                                                    {{ $lastMessage->customer->excerptFullName() }}
                                                                </a>
                                                            @else
                                                                {{ __('global.deleted') }}
                                                            @endif
                                                        @elseif ($lastMessage && $lastMessage->admin_id != null)
                                                            @if ($lastMessage->admin)
                                                                <a
                                                                    href="{{ route('admin.staffs.show', ['staff' => $lastMessage->admin]) }}">
                                                                    {{ $lastMessage->admin->excerptFullName() }}
                                                                </a>
                                                            @else
                                                                {{ __('global.deleted') }}
                                                            @endif
                                                        @else
                                                            --
                                                        @endif

                                                    </span>
                                                </span>
                                            </td>
                                            <td class="h-px w-px whitespace-nowrap">
                                                <span class="block px-6 py-2">
                                                    <span
                                                        class="text-sm text-gray-600 dark:text-gray-400">{{ $item->updated_at != null ? $item->updated_at->format('d/m/y H:i') : 'None' }}</span>
                                                </span>
                                            </td>
                                            <td class="h-px w-px whitespace-nowrap">

                                                <a href="{{ route($routePath . '.show', ['ticket' => $item]) }}">
                                                    <span class="py-1.5">
                                                        <span
                                                            class="py-1 px-2 inline-flex justify-center items-center gap-2 rounded-lg border font-medium bg-white text-gray-700 shadow-sm align-middle hover:bg-gray-50 focus:outline-none focus:ring-2 focus:ring-offset-2 focus:ring-offset-white focus:ring-blue-600 transition-all text-sm dark:bg-slate-900 dark:hover:bg-slate-800 dark:border-gray-700 dark:text-gray-400 dark:hover:text-white dark:focus:ring-offset-gray-800">
                                                            <i class="bi bi-eye-fill"></i>
                                                            {{ __('global.show') }}
                                                        </span>
                                                    </span>
                                                </a>
                                                <form method="POST"
                                                    action="{{ route($routePath . '.show', ['ticket' => $item]) }}"
                                                    class="inline @if ($item->status == 'closed') confirmation-popup @endif">
                                                    @method('DELETE')
                                                    @csrf
                                                    <button>
                                                        <span
                                                            class="py-1 px-2 inline-flex justify-center items-center gap-2 rounded-lg border font-medium bg-red text-red-700 shadow-sm align-middle hover:bg-red-50 focus:outline-none focus:ring-2 focus:ring-offset-2 focus:ring-offset-white focus:ring-blue-600 transition-all text-sm dark:bg-red-900 dark:hover:bg-red-800 dark:border-red-700 dark:text-white dark:hover:text-white dark:focus:ring-offset-gray-800">
                                                            @if ($item->status == 'closed')
                                                                <i class="bi bi-trash"></i>
                                                                {{ __('global.delete') }}
                                                            @else
                                                                <i class="bi bi-x-lg"></i>
                                                                {{ __('helpdesk.support.show.close') }}
                                                            @endif
                                                        </span>
                                                    </button>
                                                </form>
                                            </td>
                                        </tr>
                                    @endforeach
                                </tbody>
                            </table>
                        </div>
                        <div>
                            <div class="!border-b-0">
                                <h3 class="text-lg font-semibold text-gray-800 dark:text-gray-200 mt-3">
                                    {{ __($translatePrefix . '.tickets_to_reply') }}</h3>
                                <p class="text-sm text-gray-600 dark:text-gray-400">
                                    {{ __($translatePrefix . '.tickets_to_reply_description') }}
                                </p>
                            </div>

                            <div class="border rounded-lg overflow-x-auto dark:border-gray-700" tabindex="0">
                                <table class="min-w-full divide-y divide-gray-200 dark:divide-gray-700">
                                    <thead class="bg-gray-50 dark:bg-slate-800">

                                        <tr>

                                            <th scope="col" class="px-6 py-3 text-start">
                                                <div class="flex items-center gap-x-2">
                                                    <span
                                                        class="text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">
                                                        #
                                                    </span>
                                                </div>
                                            </th>

                                            <th scope="col" class="px-6 py-3 text-start">
                                                <div class="flex items-center gap-x-2">
                                                    <span
                                                        class="text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">
                                                        {{ __('helpdesk.subject') }}
                                                    </span>
                                                </div>
                                            </th>

                                            <th scope="col" class="px-6 py-3 text-start">
                                                <div class="flex items-center gap-x-2">
                                                    <span
                                                        class="text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">
                                                        {{ __('global.customer') }}
                                                    </span>
                                                </div>
                                            </th>

                                            <th scope="col" class="px-6 py-3 text-start">
                                                <div class="flex items-center gap-x-2">
                                                    <span
                                                        class="text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">
                                                        {{ __('helpdesk.priority') }}
                                                    </span>
                                                </div>
                                            </th>

                                            <th scope="col" class="px-6 py-3 text-start">
                                                <div class="flex items-center gap-x-2">
                                                    <span
                                                        class="text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">
                                                        {{ __($translatePrefix . '.last_reply') }}
                                                    </span>
                                                </div>
                                            </th>
                                            <th scope="col" class="px-6 py-3 text-start">
                                                <div class="flex items-center gap-x-2">
                                                    <span
                                                        class="text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">
                                                        {{ __($translatePrefix . '.last_update') }}
                                                    </span>
                                                </div>
                                            </th>

                                            <th scope="col" class="px-6 py-3 text-start">
                                                <span
                                                    class="text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">

                                                    {{ __('global.actions') }}
                                                </span>
                                            </th>
                                        </tr>
                                    </thead>
                                    <tbody class="divide-y divide-gray-200 dark:divide-gray-700">

                                        @if (count($tickets_to_reply) == 0)
                                            <tr
                                                class="bg-white hover:bg-gray-50 dark:bg-slate-900 dark:hover:bg-slate-800">
                                                <td colspan="7" class="px-6 py-4 whitespace-nowrap text-center">
                                                    <div
                                                        class="flex flex-auto flex-col justify-center items-center p-2 md:p-3">
                                                        <p class="text-sm text-gray-800 dark:text-gray-400">
                                                            {{ __('global.no_results') }}
                                                        </p>
                                                    </div>
                                                </td>
                                        @endif
                                        @foreach ($tickets_to_reply ?? [] as $item)
                                            <tr
                                                class="bg-white hover:bg-gray-50 dark:bg-slate-900 dark:hover:bg-slate-800">

                                                <td class="h-px w-px whitespace-nowrap">
                                                    <span class="block px-6 py-2">
                                                        <span
                                                            class="text-sm text-gray-600 dark:text-gray-400">{{ $item->id }}</span>
                                                    </span>
                                                </td>

                                                <td class="h-px w-px whitespace-nowrap">
                                                    <span class="block px-6 py-2">
                                                        <span class="text-sm text-gray-600 dark:text-gray-400">
                                                            <a
                                                                href="{{ route($routePath . '.show', ['ticket' => $item]) }}">
                                                                {{ $item->excerptSubject() }}
                                                            </a>
                                                        </span>
                                                    </span>
                                                </td>

                                                <td class="h-px w-px whitespace-nowrap">
                                                    <span class="block px-6 py-2">
                                                        <span class="text-sm text-gray-600 dark:text-gray-400">
                                                            @if ($item->customer)
                                                                <a
                                                                    href="{{ route('admin.customers.show', ['customer' => $item->customer]) }}">
                                                                    {{ $item->customer->excerptFullName() }}
                                                                </a>
                                                            @else
                                                                {{ __('global.deleted') }}
                                                            @endif
                                                        </span>
                                                    </span>
                                                </td>
                                                <td class="h-px w-px whitespace-nowrap">
                                                    <span class="block px-6 py-2">
                                                        <span class="text-sm text-gray-600 dark:text-gray-400">
                                                            <x-badge-state
                                                                state="{{ $item->priority }}"></x-badge-state></span>
                                                    </span>
                                                </td>

                                                <td class="h-px w-px whitespace-nowrap">
                                                    <span class="block px-6 py-2">
                                                        <span class="text-sm text-gray-600 dark:text-gray-400">
                                                            @php($lastMessage = $item->messages->last())
                                                            @if ($lastMessage && $lastMessage->customer_id != null)
                                                                <a
                                                                    href="{{ route('admin.customers.show', ['customer' => $lastMessage->customer_id]) }}">
                                                                    {{ $lastMessage->customer->excerptFullName() }}
                                                                </a>
                                                            @elseif ($lastMessage && $lastMessage->admin_id != null)
                                                                <a
                                                                    href="{{ route('admin.staffs.show', ['staff' => $lastMessage->admin_id]) }}">
                                                                    {{ $lastMessage->admin->excerptFullName() }}
                                                                </a>
                                                            @else
                                                                --
                                                            @endif

                                                        </span>
                                                    </span>
                                                </td>
                                                <td class="h-px w-px whitespace-nowrap">
                                                    <span class="block px-6 py-2">
                                                        <span
                                                            class="text-sm text-gray-600 dark:text-gray-400">{{ $item->updated_at != null ? $item->updated_at->format('d/m/y H:i') : 'None' }}</span>
                                                    </span>
                                                </td>
                                                <td class="h-px w-px whitespace-nowrap">

                                                    <a href="{{ route($routePath . '.show', ['ticket' => $item]) }}">
                                                        <span class="py-1.5">
                                                            <span
                                                                class="py-1 px-2 inline-flex justify-center items-center gap-2 rounded-lg border font-medium bg-white text-gray-700 shadow-sm align-middle hover:bg-gray-50 focus:outline-none focus:ring-2 focus:ring-offset-2 focus:ring-offset-white focus:ring-blue-600 transition-all text-sm dark:bg-slate-900 dark:hover:bg-slate-800 dark:border-gray-700 dark:text-gray-400 dark:hover:text-white dark:focus:ring-offset-gray-800">
                                                                <i class="bi bi-eye-fill"></i>
                                                                {{ __('global.show') }}
                                                            </span>
                                                        </span>
                                                    </a>
                                                    <form method="POST"
                                                        action="{{ route($routePath . '.show', ['ticket' => $item]) }}"
                                                        class="inline @if ($item->status == 'closed') confirmation-popup @endif">
                                                        @method('DELETE')
                                                        @csrf
                                                        <button>
                                                            <span
                                                                class="py-1 px-2 inline-flex justify-center items-center gap-2 rounded-lg border font-medium bg-red text-red-700 shadow-sm align-middle hover:bg-red-50 focus:outline-none focus:ring-2 focus:ring-offset-2 focus:ring-offset-white focus:ring-blue-600 transition-all text-sm dark:bg-red-900 dark:hover:bg-red-800 dark:border-red-700 dark:text-white dark:hover:text-white dark:focus:ring-offset-gray-800">
                                                                @if ($item->status == 'closed')
                                                                    <i class="bi bi-trash"></i>
                                                                    {{ __('global.delete') }}
                                                                @else
                                                                    <i class="bi bi-x-lg"></i>
                                                                    {{ __('helpdesk.support.show.close') }}
                                                                @endif
                                                            </span>
                                                        </button>
                                                    </form>
                                                </td>
                                            </tr>
                                        @endforeach
                                    </tbody>
                                </table>
                            </div>
                        </div>
                    </div>
                </div>
            </div>

            <div class="flex flex-col">
                <div class="-m-1.5 overflow-x-auto">
                    <div class="p-1.5 min-w-full inline-block align-middle">
                        <div class="card">
                            <div class="card-heading">
                                <div>
                                    <h2 class="text-xl font-semibold text-gray-800 dark:text-gray-200">
                                        {{ __($translatePrefix . '.closed_tickets') }}
                                    </h2>
                                    <p class="text-sm text-gray-600 dark:text-gray-400">
                                        {{ __($translatePrefix . '.subheading') }}
                                    </p>
                                </div>

                                @include('admin/shared/mass-actions/header', [
                                    'searchFields' => $searchFields,
                                    'search' => $search,
                                    'searchField' => $searchField,
                                    'filters' => $filters,
                                    'checkedFilters' => $checkedFilters,
                                ])
                            </div>
                        </div>

                        <div class="border rounded-lg overflow-x-auto dark:border-gray-700" tabindex="0">
                            <table class="min-w-full divide-y divide-gray-200 dark:divide-gray-700"
                                id="mass_action_table">
                                <thead class="bg-gray-50 dark:bg-slate-800">

                                    <tr>

                                        <th scope="col" class="px-6 py-3 text-start">
                                            <div class="flex items-center gap-x-2">
                                                <span
                                                    class="text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">
                                                    #
                                                </span>
                                            </div>
                                        </th>

                                        <th scope="col" class="px-6 py-3 text-start">
                                            <div class="flex items-center gap-x-2">
                                                <span
                                                    class="text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">
                                                    {{ __('helpdesk.subject') }}
                                                </span>
                                            </div>
                                        </th>

                                        <th scope="col" class="px-6 py-3 text-start">
                                            <div class="flex items-center gap-x-2">
                                                <span
                                                    class="text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">
                                                    {{ __('global.customer') }}
                                                </span>
                                            </div>
                                        </th>

                                        <th scope="col" class="px-6 py-3 text-start">
                                            <div class="flex items-center gap-x-2">
                                                <span
                                                    class="text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">
                                                    {{ __('helpdesk.priority') }}
                                                </span>
                                            </div>
                                        </th>
                                        <th scope="col" class="px-6 py-3 text-start">
                                            <div class="flex items-center gap-x-2">
                                                <span
                                                    class="text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">
                                                    {{ __('global.created') }}
                                                </span>
                                            </div>
                                        </th>

                                        <th scope="col" class="px-6 py-3 text-start">
                                            <span
                                                class="text-xs font-semibold uppercase tracking-wide text-gray-800 dark:text-gray-200">

                                                {{ __('global.actions') }}
                                            </span>
                                        </th>
                                    </tr>
                                </thead>

                                <tbody class="divide-y divide-gray-200 dark:divide-gray-700">
                                    @if (count($items) == 0)
                                        <tr class="bg-white hover:bg-gray-50 dark:bg-slate-900 dark:hover:bg-slate-800">
                                            <td colspan="7" class="px-6 py-4 whitespace-nowrap text-center">
                                                <div
                                                    class="flex flex-auto flex-col justify-center items-center p-2 md:p-3">
                                                    <p class="text-sm text-gray-800 dark:text-gray-400">
                                                        {{ __('global.no_results') }}
                                                    </p>
                                                </div>
                                            </td>
                                    @endif
                                    @foreach ($items as $item)
                                        @if (!$item->staffCanView(auth('admin')->user()))
                                            @continue
                                        @endif
                                        <tr class="bg-white hover:bg-gray-50 dark:bg-slate-900 dark:hover:bg-slate-800">

                                            <td class="h-px w-px whitespace-nowrap">
                                                <span class="block px-6 py-2">
                                                    <span
                                                        class="text-sm text-gray-600 dark:text-gray-400">{{ $item->id }}</span>
                                                </span>
                                            </td>

                                            <td class="h-px w-px whitespace-nowrap">
                                                <span class="block px-6 py-2">
                                                    <span
                                                        class="text-sm text-gray-600 dark:text-gray-400">{{ $item->excerptSubject() }}</span>
                                                </span>
                                            </td>

                                            <td class="h-px w-px whitespace-nowrap">
                                                <span class="block px-6 py-2">
                                                    <span class="text-sm text-gray-600 dark:text-gray-400">
                                                        @if ($item->customer)
                                                            <a
                                                                href="{{ route('admin.customers.show', ['customer' => $item->customer]) }}">
                                                                {{ $item->customer->excerptFullName() }}
                                                            </a>
                                                        @else
                                                            {{ __('global.deleted') }}
                                                        @endif
                                                    </span>
                                                </span>
                                            </td>
                                            <td class="h-px w-px whitespace-nowrap">
                                                <span class="block px-6 py-2">
                                                    <span class="text-sm text-gray-600 dark:text-gray-400"> <x-badge-state
                                                            state="{{ $item->priority }}"></x-badge-state></span>
                                                </span>
                                            </td>
                                            <td class="h-px w-px whitespace-nowrap">
                                                <span class="block px-6 py-2">
                                                    <span
                                                        class="text-sm text-gray-600 dark:text-gray-400">{{ $item->created_at != null ? $item->created_at->format('d/m/y') : 'None' }}</span>
                                                </span>
                                            </td>
                                            <td class="h-px w-px whitespace-nowrap">

                                                <a href="{{ route($routePath . '.show', ['ticket' => $item]) }}">
                                                    <span class="py-1.5">
                                                        <span
                                                            class="py-1 px-2 inline-flex justify-center items-center gap-2 rounded-lg border font-medium bg-white text-gray-700 shadow-sm align-middle hover:bg-gray-50 focus:outline-none focus:ring-2 focus:ring-offset-2 focus:ring-offset-white focus:ring-blue-600 transition-all text-sm dark:bg-slate-900 dark:hover:bg-slate-800 dark:border-gray-700 dark:text-gray-400 dark:hover:text-white dark:focus:ring-offset-gray-800">
                                                            <i class="bi bi-eye-fill"></i>
                                                            {{ __('global.show') }}
                                                        </span>
                                                    </span>
                                                </a>
                                                <form method="POST"
                                                    action="{{ route($routePath . '.show', ['ticket' => $item]) }}"
                                                    class="inline @if ($item->status == 'closed') confirmation-popup @endif">
                                                    @method('DELETE')
                                                    @csrf
                                                    <button>
                                                        <span
                                                            class="py-1 px-2 inline-flex justify-center items-center gap-2 rounded-lg border font-medium bg-red text-red-700 shadow-sm align-middle hover:bg-red-50 focus:outline-none focus:ring-2 focus:ring-offset-2 focus:ring-offset-white focus:ring-blue-600 transition-all text-sm dark:bg-red-900 dark:hover:bg-red-800 dark:border-red-700 dark:text-white dark:hover:text-white dark:focus:ring-offset-gray-800">
                                                            @if ($item->status == 'closed')
                                                                <i class="bi bi-trash"></i>
                                                                {{ __('global.delete') }}
                                                            @else
                                                                <i class="bi bi-x-lg"></i>
                                                                {{ __('helpdesk.support.show.close') }}
                                                            @endif
                                                        </span>
                                                    </button>
                                                </form>
                                            </td>
                                        </tr>
                                    @endforeach
                                </tbody>
                            </table>
                        </div>

                        <div class="py-1 px-4 mx-auto">
                            {{ $items->links('admin.shared.layouts.pagination') }}
                        </div>
                    </div>
                </div>
            </div>
        </div>
    </div>
    </div>
@endsection